CUSTOMER INFORMATION
Returns & refunds
Updated 30 September 2026 · Shop preview
Contact us
For cancellations, faulty items or a return request, email info@bandbdirectoryltd.co.uk with your order reference. The seller is The B and B Directory Ltd.. Contact address: 15 Anderson Road, Wilpshire, Blackburn, Lancashire, BB1 9LZ. Please contact us to confirm the return destination before posting goods.
Changing your mind
For most online purchases, tell us you wish to cancel within 14 days after receiving the goods. You then normally have another 14 days to return them. Some exceptions apply, including certain perishable items, personalised goods and sealed hygiene goods after the seal is broken.
Refunds
For a valid cancellation, we normally refund within 14 days of receiving the returned goods or evidence they were sent back. Standard outbound delivery is refundable for a full cancellation; any upgrade above standard delivery is not. Refunds use the original payment method unless agreed otherwise.
Return costs and condition
For change-of-mind returns, you will be responsible for return postage if this is disclosed before purchase. We may deduct for handling beyond what is necessary to inspect the item.
Faulty or incorrect goods
Contact us promptly if an item is faulty, damaged or not as described. Your statutory remedies, including applicable refund, repair or replacement rights, remain available. We cover reasonable return costs where goods are faulty or supplied incorrectly.
Preview status
No purchases can currently be made. The final returns process will be confirmed before checkout opens.